BradGrissom.com

After 6 years of service with SimplyAudiobooks.com, I am finally canceling my account. When I first signed up for SimplyAudiobooks in 2004, I was incredibly impressed with the service. Ship times were fast and I received the books on my queue very quickly. Unfortunately over the last 3 years (the last 2 years especially), the quality of service has diminished significantly.

I first noticed 2 years ago when I was on the very expensive $35/month 3-books-at-a-time plan. I was finding that they only ever had one or maybe two books shipped out to me. I started complaining and customer service would say "We're sorry, here, we will ship out the next item on your queue." I finally downgraded my service to the 2-at-a-time plan and of course now I only ever get one book at a time. I frequently have times where I am waiting for a week or two for the next item to ship.

Initially customer service said "Make sure you have at least 20 or 25 items on your queue." I took this to the extreme and for the last 3 years I have always had about 35 items on my queue, yet the problem still persists.

I fear that SimplyAudiobooks has the same problem that Netflix had where senior customers become lower on the priority list. The company favors its new customers in order to receive an initial pleasant experience. Well take it from me, a 6-year old customer who has paid approximately $2,000 to this company: beware that the quality of your service may diminish over time.

I apologize that people can't leave comments on my website. It was getting too badly spammed, so I disabled the feature. If anybody has had this same poor experience with SimplyAudiobooks.com, please e-mail me at brad @ this domain name and I will post your experience here. I am only posting on my website because a quick Google search for "SimplyAudiobooks.com Review" only turns up a few personal blog entries. So I figured I'd post to my blog as well. Thanks.

MY ENTIRE BOOK RATINGS LIST is a list of all the books I have ever read, with my rating for each one.

Below is a snapshot from MY ENTIRE BOOK RATINGS LIST on 2010.03.15 of some recently read books:

Id	Rating	Title	Author	Finished	F	P
264	#####	Lord of the Flies	William Golding	2010 Mar	F	P
263	########	Lone Survivor	Marcus Luttrell	2010 Mar
262	####	Crush It: Why now is the time to cash in on your passion	Gary Vaynerchuk	2010 Feb		P
261	########	SAS Survival Guide	John Wiseman	2010 Feb		P
260	#########	Super Crunchers: Why Thinking-By-Numbers is the New Way To Be Smart	Ian Ayers	2010 Feb

	Rating Scale
##########	Good rating (10 stars)
#	Bad rating (1 star)