This was my experience in late 2012 (and carrying into 2013!) buying some Vivobarefoot shoes directly from their website. This is one of the final e-mails I sent Vivobarefoot, to which, not surprisingly, I never received a response:
I would like to speak to a Vivobarefoot manager about my ridiculous experience ordering a pair of shoes from Vivobarefoot's own website. At this point I will not be satisfied with simply getting my shoes that I ordered over two months ago.
Here is a detailed description of the problem. I have documentation of every event below except the e-mail confirmation because Vivobarefoot failed to send me an e-mail confirmation for my original order. I also have documentation of the e-mail conversation with Vivobarefoot's support employee "Danart". I have also attached a photo of the packing slip and wrong product that was shipped.
Order number: xxxx879
Order of events:
11-28-2012 Cyber Monday Sale, ordered 1 pair EvoII and 1 pair Breathos (order possibly placed on 11-27)
11-29-2012 No e-mail confirmation of order, I never ended up receiving an e-mail confirmation
12-13-2012 Received 1 pair EvoII and 1 wrong pair: A pair of Ultras rather than Breathos
12-14-2012 Contacted Vivobarefoot via website's "contact us" page describing that they sent me the wrong shoes.
12-23-2012 No response from Vivobarefoot, I decided to send back the Ultras and packing slip with a NOTE describing the issue.
12-27-2012 Due to holiday delays, the package did not ship until 12-27-2012.
12-29-2012 USPS tracking number: 9405903699300078237206 shows confirmation that the package was delivered on 12-29
01-07-2013 Vivobarefoot finally responded to my "contact us" request. Danart from Vivobarefoot sent me a free shipping coupon to return the shoes. I responded on the same day that I had gotten tired of waiting and had already shipped them back.
01-17-2013 Tired of no response from Vivobarefoot, I responded to Danart explaining the timeline of events and my frustration for not getting the correct shoes back.
01-31-2013 This is getting ridiculous, I called Vivobarefoot's web sales number at 1-646-395-3865 and left a brief description of the problem and my phone number.
Please call me at the number below or respond to my e-mail.
After 6 years of service with SimplyAudiobooks.com, I am finally canceling my account. When I first signed up for SimplyAudiobooks in 2004, I was incredibly impressed with the service. Ship times were fast and I received the books on my queue very quickly. Unfortunately over the last 3 years (the last 2 years especially), the quality of service has diminished significantly.
I first noticed 2 years ago when I was on the very expensive $35/month 3-books-at-a-time plan. I was finding that they only ever had one or maybe two books shipped out to me. I started complaining and customer service would say "We're sorry, here, we will ship out the next item on your queue." I finally downgraded my service to the 2-at-a-time plan and of course now I only ever get one book at a time. I frequently have times where I am waiting for a week or two for the next item to ship.
Initially customer service said "Make sure you have at least 20 or 25 items on your queue." I took this to the extreme and for the last 3 years I have always had about 35 items on my queue, yet the problem still persists.
I fear that SimplyAudiobooks has the same problem that Netflix had where senior customers become lower on the priority list. The company favors its new customers in order to receive an initial pleasant experience. Well take it from me, a 6-year old customer who has paid approximately $2,000 to this company: beware that the quality of your service may diminish over time.
I apologize that people can't leave comments on my website. It was getting too badly spammed, so I disabled the feature. If anybody has had this same poor experience with SimplyAudiobooks.com, please e-mail me at brad @ this domain name and I will post your experience here. I am only posting on my website because a quick Google search for "SimplyAudiobooks.com Review" only turns up a few personal blog entries. So I figured I'd post to my blog as well. Thanks.